Return, Refund and Cancellation Policy

Last Updated: October 28, 2026

This Return, Refund and Cancellation Policy applies to purchases made through Grownsales.in, operated by Hyler and Co.

1. Physical Product Returns

Customers may request a return for eligible physical products within 7 days of delivery.

To be eligible for a return, the product must generally be unused, unworn, undamaged, and returned with its original tags, accessories, and packaging, wherever applicable.

To initiate a return, customers must contact our customer support team within 7 days of receiving the product and provide their order number and reason for the return.

Returns are subject to verification and approval in accordance with this policy and applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery.

Please provide your order number and clear photographs or videos showing the issue, where reasonably possible, so that we can assess your request.

After verification, we will inform you of the available resolution, which may include a replacement, return, or refund, as applicable under our policy and applicable law.

Customers will not be charged return shipping costs for verified damaged, defective, or incorrectly supplied products where the issue is attributable to us, subject to applicable law.

3. Non-Returnable Physical Products

Certain products may be excluded from returns for hygiene, safety, personalization, or other legitimate reasons. Any applicable exclusions will be disclosed on the relevant product page or before purchase.

These exclusions do not limit any rights customers may have under applicable consumer protection laws, including rights relating to defective, misrepresented, or incorrectly supplied products.

4. Digital Product Policy

Digital products are delivered electronically to the email address provided by the customer at checkout, generally within 1 hour after successful payment confirmation.

Once a digital product has been successfully delivered, it is generally non-returnable and non-refundable, including where the customer changes their mind or no longer wishes to use the product.

However, if a digital product has not been delivered, is inaccessible, is materially defective, or does not match its description, customers should contact us for assistance. Such requests will be reviewed in accordance with applicable law and the circumstances of the case.

Nothing in this policy excludes any refund or other remedy that is required under applicable law.

5. Exchanges

For eligible physical products, customers may contact us within 7 days of delivery to inquire about exchange options.

Exchanges are subject to product availability, return eligibility, and verification of the returned item. If an exchange is unavailable, we will communicate the available options.

6. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests for physical products may be accepted before the order is shipped. Once an order has been shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return process.

Digital product cancellation requests may not be accepted once delivery has been completed, subject to applicable law and the circumstances of the transaction.

If a cancellation is approved after payment, any eligible refund will be processed in accordance with this policy and applicable law.

7. Refund Process and Timelines

Once an eligible returned product has been received and inspected, we will notify the customer whether the refund has been approved or declined, along with the reason where applicable.

Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by applicable law.

Refund initiation timelines may vary depending on the payment provider, bank, or financial institution. Once a refund has been initi